Clarks Transport & Towing Effective Date: 24 July 2026 1. Introduction Clarks Transport & Towing ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. 2. Information We Collect Depending on the services we provide, we may collect: Full name Residential and postal address Telephone number Email address Driver licence details (where required) Vehicle registration number Vehicle Identification Number (VIN) Vehicle make, model and description Insurance claim details Payment and billing information Photographs of vehicles and accident scenes CCTV or dash camera footage where applicable Any other information necessary to provide our services. 3. How We Collect Information We may collect information directly from you when you: Request a tow or transport service Contact us by phone, email or social media Complete our forms Make a payment Visit our premises Use our website (if applicable) We may also receive information from: Insurance companies Roadside assistance providers Police or emergency services Government agencies Vehicle dealerships Repairers and workshops Finance companies Auction houses Your authorised representative 4. Why We Collect Your Information We collect personal information to: Provide towing and transport services Recover accident-damaged vehicles Store and release vehicles Arrange freight transport Process payments and issue invoices Verify vehicle ownership Communicate with customers Manage insurance claims Meet legal obligations Improve our services Prevent fraud and theft 5. Disclosure of Information Your information may be shared with: Insurance companies Repairers and mechanics Vehicle owners or authorised representatives Police and government agencies where required Courts or legal representatives Finance companies Auction companies Payment providers Professional advisers Technology service providers assisting our business We do not sell your personal information. 6. Storage and Security We take reasonable steps to protect your information from: Unauthorised access Loss Misuse Disclosure Alteration Destruction Information may be stored electronically and in paper files. Only authorised staff have access to customer records. 7. Vehicle Photographs As part of our services we routinely photograph vehicles to: Record vehicle condition Document accident damage Record property inside the vehicle where appropriate Support insurance claims Protect both our customers and our business from disputes These photographs form part of our business records. 8. Payment Information Payments may be made using cash, EFTPOS, bank transfer, credit/debit card or approved payment services. Payment information is processed securely by our payment providers. We do not store full credit card details. 9. Access to Your Information You may request access to the personal information we hold about you. If any information is inaccurate, incomplete or outdated, you may request that it be corrected. Requests should be made in writing using the contact details below. 10. Retention of Information We retain records only for as long as reasonably necessary to: Provide our services Meet legal requirements Resolve disputes Maintain business records Meet taxation obligations When no longer required, records are securely destroyed or de-identified where appropriate. 11. Website and Cookies If we operate a website, it may use cookies and analytics tools to improve functionality and user experience. You may disable cookies through your browser settings, although this may affect website functionality. 12. Third-Party Services Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those external websites. 13. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available upon request and, where applicable, on our website. 14. Contact Us Clarks Transport & Towing Email: Clarkstransport@outlook.com Phone: 0438 628 949 If you believe your privacy has been breached, please contact us so we can investigate and respond promptly. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).